Shipping policy
SHIPPING POLICY
Overview
Thank you for shopping with dinxdesign. This Shipping Policy outlines how we process, ship, and deliver your orders.
By placing an order on our website, you agree to the terms outlined below.
Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
If we experience high order volumes, processing may be delayed slightly. In such cases, we will notify you via email.
Shipping Rates & Delivery Estimates
Shipping charges (if applicable) and estimated delivery times will be displayed at checkout.
Estimated delivery time is typically:
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Standard Shipping: 7–15 business days
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International Shipping: 10–20 business days (depending on destination)
Please note that delivery times are estimates only and not guaranteed.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information.
Tracking updates may take 24–48 hours to appear in the system.
Shipping Delays
Delivery delays may occur due to:
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Customs clearance procedures
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Carrier delays
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Weather conditions
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Peak holiday seasons
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Other unforeseen circumstances
We are not responsible for delays caused by carriers or customs authorities.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes imposed by your country.
These charges are the responsibility of the customer and are not included in the product or shipping price.
We are not responsible for delays caused by customs processing.
Incorrect Address
It is the customer’s responsibility to ensure that shipping information is accurate.
We are not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.
If you need to update your shipping address, please contact us immediately after placing your order.
Lost or Stolen Packages
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
If your package is missing, please contact the shipping carrier first. We will assist where possible.
Order Changes & Cancellation
Once an order has been processed or shipped, it cannot be changed or canceled.
Please contact us as soon as possible if you need assistance with an order.
Contact Us
If you have any questions about shipping, please contact us: